I bought a new pair of sandals a couple weeks ago, thereby guaranteeing that it would rain for the next 3 days. But when I finally wore them, it turned out they weren't the same. My toes poked out noticeably more on the left than on the right.
When I bought them, one of the things I understood the sales clerk to say was that they were guaranteed for 2 years. So I decided to take them back and exchange them for 2 matching sandals. I had the receipt, I'd only worn them twice, it should be easy. Oh wait, this is Poland.
I took the shoes back to the shop and showed them to the sales clerk. She agreed that there was something wrong, then showed them to her colleague, who concurred. Bring on the paperwork.
I gave her my receipt, she filled out the form. She asked me whether I wanted a new pair or a refund, to which I replied that I'd like to get a new pair - I really like these sandals! I signed the form.
I was then told to return in 2 weeks for the decision.
The decision? You mean you can't decide right now? You have to think about it?
In fact, the decision is likely to be made in some corporate office, far from the shop where I spent my money for a pair of sandals which turned out to be improperly made.
I now have no sandals, no refund, no decision - but I have a piece of paper and a date to discover if they'll replace my lovely new sandals.